Welcome to I-GO-GO. These Terms and Conditions ("Terms") govern your access to and use of the I-GO-GO mobile application, website, and related services.
By creating an account, accessing, or using I-GO-GO, you agree to comply with these Terms.
About I-GO-GO
I-GO-GO is an e-commerce, logistics, delivery, and marketplace platform that connects customers, vendors, riders, and service providers for the purchase, sale, transportation, and delivery of goods and services.
Eligibility
To use I-GO-GO, you must:
* Be at least 18 years old or have parental/guardian consent.
* Provide accurate and complete information during registration.
* Maintain the security of your account credentials.
Users are responsible for all activities conducted through their accounts.
User Accounts
You agree to:
* Provide truthful information.
* Keep your password confidential.
* Notify I-GO-GO immediately of any unauthorized access.
* Update your information when necessary.
I-GO-GO reserves the right to suspend or terminate accounts involved in fraudulent, illegal, or suspicious activities.
Orders and Purchases
When placing an order:
* You agree that all information provided is accurate.
* Orders are subject to availability.
* Prices may change without prior notice.
* An order is only confirmed after successful payment and confirmation from I-GO-GO.
Payments
Payments may be made through approved payment methods available on the platform.
Users agree that:
* Payment information provided is accurate.
* They are authorized to use the selected payment method.
* Applicable fees and charges may apply.
I-GO-GO is not liable for payment failures caused by third-party payment providers.
Delivery Services
Delivery times are estimates and may vary due to:
* Traffic conditions
* Weather conditions
* Security concerns
* Public holidays
* Unforeseen circumstances
I-GO-GO will make reasonable efforts to ensure timely deliveries but does not guarantee exact delivery times.
Vendor Responsibilities
Vendors using I-GO-GO must:
* Provide accurate product descriptions.
* Supply quality products.
* Comply with applicable laws and regulations.
* Fulfill orders promptly.
Vendors are responsible for the products they list and sell.
Prohibited Activities
Users shall not:
* Use the platform for illegal activities.
* Upload false or misleading information.
* Engage in fraud or identity theft.
* Distribute harmful software or viruses.
* Harass, threaten, or abuse other users.
* Interfere with the operation of the platform.
Violations may result in immediate account suspension or termination.
Refunds and Returns
Refund and return requests shall be handled according to I-GO-GO's Refund Policy.
Refunds may be approved for:
* Wrong item delivered.
* Damaged goods.
* Failed deliveries.
* Verified service failures.
I-GO-GO reserves the right to investigate claims before issuing refunds.
Intellectual Property
All content on I-GO-GO including:
* Logos
* Text
* Graphics
* Software
* Designs
* Images
are owned by I-GO-GO or its licensors and are protected by applicable intellectual property laws.
Limitation of Liability
To the maximum extent permitted by law, I-GO-GO shall not be liable for:
* Indirect damages.
* Loss of profits.
* Loss of data.
* Business interruptions.
* Delays caused by circumstances beyond reasonable control.
Account Suspension and Termination
I-GO-GO may suspend or terminate accounts that:
* Violate these Terms.
* Engage in fraudulent activities.
* Create security risks.
* Abuse the platform.
Changes to Terms
I-GO-GO may update these Terms at any time. Updated versions will be posted within the app and website.
Continued use of the platform after updates constitutes acceptance of the revised Terms.
Governing Law
These Terms shall be governed by the laws of the Federal Republic of Nigeria.
Contact Information
For inquiries regarding these Terms:
I-GO-GO Customer Support
Email: support@igogo.com.ng
Phone: +234 706 625 9560
Website: www.igogo.com.ng